Booking an appointment
Appointments can be made by calling the practice, booking online where available, or visiting the practice in person. Urgent medical concerns will be prioritised and accommodated on the same day where possible.
Standard appointment
15 minutes, suitable for one or two health concerns.
Long appointment
30 minutes for complex matters or several concerns.
Book by phone
Reception can help choose the appropriate appointment length.
Continuity of care
Request your usual doctor when booking where possible.
Longer consultations
Please notify reception when booking for:
- Multiple or complex medical issues
- Mental health consultations
- Counselling
- Insurance or employment medicals
- Care plans
- Health assessments
- Procedures
- Completion of paperwork
- Second opinions
Patients attending with paperwork should bring all relevant documents.
Arrival
Please arrive 5-10 minutes early to complete check-in and paperwork if required.
Referrals
Referrals require a consultation and cannot be backdated. Check that your referral remains current before visiting a specialist.
DNA & cancellation policy
Please provide at least two hours' notice if you cannot attend.
Appointments cancelled with less than two hours' notice, or not attended, may incur:
- Single appointment: $25
- Double appointment: $50
Cancellation fees may vary depending on appointment type or practitioner. Appointments cannot be made or cancelled by email.
Test results
Your doctor will advise how and when results will be reviewed. Results are generally not provided over the phone unless authorised by the GP and are usually discussed during a follow-up consultation.
Patients requiring urgent follow-up will be contacted promptly.
Follow-up appointments
Patients are responsible for arranging follow-up appointments when requested by their GP. Reception staff cannot interpret pathology or imaging results.
Privacy
All personal information and clinical results are managed confidentially in accordance with Australian privacy legislation.
Feedback & complaints
We value patient feedback and continually strive to improve our services. Patients are encouraged to discuss concerns with our team.
If an issue cannot be resolved immediately, email mthawthornfpreception@outlook.com.